Customers may appeal a bill within 15 days of receiving the bill to the City Collector and, if not satisfied, to the Director of Finance.
Sewer Bill Credit: Customers are responsible for all water usage that goes through the meter on the customer side of the water line. However in the event of a water leak, improper plumbing, or incomplete connections the City may adjust the customer’s sewer usage for the affected time period provided written documentation is attached to a Utility Adjustment Request form provided by the City and submitted by the customer to the City Collector and Public Works Director to support the leak or non-usage. City staff will make periodic review(s) of the account and physical location. Credits will be applied to the customer account the following month. Money will only be returned to the customer if the credit on the account pays more than 6 months of typical bills and upon request. Only one credit adjustment is allowed per address for the life of the account. Utility Adjustment Request (PDF)